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 You are here: Home -> FAQ

How to make an order on the website?
First, find the thing you want to buy, click "Buy". Then it will be put into your shopping cart. After clicking "check o......

How long does delivery take?

If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes......

Why did the delivery person send me a message and then disappear from the game?
Sometimes the stock ordered is spread across several accounts, and we like to consolidate it for the convenience of the ......

How do I send a payment with Western Union?

Step One:

Go to your nearest participating Western Union Agent Location. (Check the

What happens if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no need for Panic. Simply log on to our website and contact any of our customer represent......

What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient informati......

Why we always ask our customers to use their paypal email to write a letter to us?
The reason is that, there are too many orders in our system. When you contact us, we need to use your paypal email addre......

How to trade gold with our guy in game?
Usually, when our guy login game, he will whisper you in game. He will tell you the place to trade gold, if it is very d......

How to contact us to trade when you can be online?
When you can be online, please send a letter to our email address: goldddsales@msn.com or log on our webpage to tell us ......

What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available to Paypal. A pending e-check is just like writing a normal check......

How I check my order?
After you pay, you will receive the receipt from MoneyBookers or Paypal. And it will list the details of your order. And......

Why face to face?
Because we can give the gold to you instantly, and you can use it and enjoy the game after you get them, hmm, it is grea......

Are there discounts for larger orders?
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.......

Which payment methods do you accept?
Which payment methods do you accept?We currently accept moneybookers and Paypal as our prefered online payment method fo......

Why do we need your phone number?
We may need to call you for verification purposes before delivery. With your current phone number we are able to verify ......

Which servers do you supply on my game?
We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of avai......

How is my information protected from hackers/fraudsters?

By becoming a golddd customer, you are dealing with a reputable company with a long history of satisfied customers. H......

Why do you sometimes need to call me when I have made an order?

(1) There may have been an error on your order, a mis-spelt character name or complications with payment.

2)......

What time are you likely to call me regarding an order?
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour ......

How can I communicate with GOLDDD after my payment has been made?
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). P......

Why do your prices change so frequently?
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, pric......

Will my account get banned if I buy from GOLDDD?
Quite simply - no. We have never been informed of any account bannings of GOLDDD customers due to their dealings wi......
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